Refund Policy

Last updated: June 1, 2026

1. Overview

Genogram Pro is operated by Viston MB. All payments are processed by Creem, which handles payment processing on our behalf as our Merchant of Record. This refund policy outlines the terms under which refunds may be issued for Genogram Pro subscriptions.

2. Free Trial

New subscriptions may begin with a 7-day free trial. You can cancel at any time before the trial ends to avoid being charged. We also offer a free, no-signup browser-based editor, so we encourage you to fully explore the product before committing to a paid subscription.

3. Refund Eligibility

If you are not satisfied with your paid subscription, you may request a refund within 14 days of your initial purchase or subscription renewal. Refund requests are evaluated on a case-by-case basis. We reserve the right to decline a refund if there is evidence of abuse or if the service has been used extensively during the refund period.

4. How to Request a Refund

To request a refund, please contact us at [email protected] with your account email and the reason for your request. Once approved, the refund will be processed to the original payment method used during purchase.

5. Processing Time

Refund requests are typically reviewed within 5 business days. Once approved, it may take an additional 5 to 10 business days for the refund to appear on your statement, depending on your payment provider.

6. Cancellation

You may cancel your subscription at any time. Upon cancellation, you will retain access to your paid plan features until the end of your current billing period. No partial refunds are issued for unused portions of a billing cycle.

7. Contact

If you have any questions about this refund policy, please contact us at [email protected].